FAQ

If you lost your password, simply click on the "Forgot your password?" mention on the login page and you will receive a link that will allow you to reset your password. In case you did not receive the e-mail, double check your spambox and email us at info@piniparma.com.

All your data and order history is visible in your My Account section where you can edit your shipping/billing address(es). In case you would like us to delete your information, email us at info@piniparma.com.

Reach out to us via email to info@piniparma.com with your order number and we will forward you a PDF copy of your invoice.

Reach out to us via email to info@piniparma.com with the email addresses linked to your account and our Customer Care team will help you out.

Once your order is accepted, you will receive a confirmation email summarizing your order's content, the shipping method, shipping address and your order number. This email may end up in your Junk/Spam folder, so make sure to verify these before getting in touch with us. If you have not received your order confirmation email, please contact us.

If you wish to cancel your order, please send an email toinfo@piniparma.comas soon as possible or get in touch with us via live chat (9:30 am-1:30 pm - 2:30 pm-5:30 pm CET from Monday to Friday),WhatsApp, Instagram, Facebook Messenger. We will make every effort to accommodate your request. Please note that once an order has been submitted, we cannot guarantee that the purchase will be cancelled.

If your order has not yet been packed by our facility, directly get in touch with our Customer Care team (preferably using the online chat - 10 am-1:30 pm - 2:30 pm-6 pm CET from Monday to Friday) so that we can rectify your details.

Once our facility will have dispatched your order, you will automatically receive a confirmation email that includes your parcel's shipping details.

Processing your order for dispatch is usually done within 1-2 days, unless you have ordered pre-order garment(s). This can take longer if one or several ordered garments have to be transferred from one of our stores to our facility.

Delivery times via DHL are as follows:

• France: next business day delivery
• Europe: 1-4 business days
• Rest of the World: 3-6 business days
• Russia: 15-30 days via La Poste / Pochta

Please check the following details before contacting our customer service team:

• Check you have received an email confirming your order has been dispatched.
• Check the tracking information that is included in your shipping confirmation email using the relevant link.
• Check for emails, phone calls and attempted delivery cards from one of DHL's couriers. It may be possible that your parcel is being held at a DHL depot/facility awaiting collection or redelivery.
• Although DHL should not deliver your parcel with a neighbour, its always worth checking with your neighbour just in case.

Please contact DHL and our Customer Care team at info@piniparma.com and we will do our best to resolve the issue as quickly as possible.

In case you ordered a garment with the pick-up in-store delivery method, it usually is available in 2-3 business days upon confirmation of your order. The store will give you a call or send you an email once your order is ready for pick-up. Feel free to give our store a call to see if your order is available.

If your order has not been packed by our facility, we will still be able to modify your shipping address.
Please reach out to us directly via chat or WhatsApp so that we can rectify your details. Please quote your order number to speed the process up.

If your order has already been shipped, DHL offers an online service called ODD (On Demand Delivery) which you can use to make the delivery more convenient for you. Simply follow the link below, enter your tracking details then hit the "change address" section and the rest will be easy to follow: https://www.ondemand.dhl.com

It usually takes 2-6 business days for your package to be returned to our facility and up to 15 business days for the return to be processed.
You will be notified via email once the funds will be credited back to your account or once your exchange will be shipped.
In case of a refund, please note that it may take up to 5-6 business days for your account to be credited depending on each financial institution.
If you paid using wire transfer, our Customer Care team will contact you to gather your IBAN to issue the refund.

As our stores and e-commerce stocks are linked, when a product is not available online, it is also out of stock in our stores.

Unfortunately, our suits are sold as complete sets, and it is not possible to order the jacket and trousers in different sizes separately. If you find yourself between sizes, we recommend selecting the larger size and having it adjusted by a professional tailor for the best fit.

We currently do not offer gift-wrapping. We try to offer you the best eco-friendly packaging. Our suits, jackets and coats are shipped in our Pini Parma suit-bag. 

Simply reach out to our Customer Care team with the reference of the garment you are interested in as well as the size and the location (Paris, Milan or Brussels) and we will let you know if it is.

Reactivity is key at Pini Parma! We produce high-quality garments in often limited quantities. Contact us throughout any of our channels to see if that garment will be restocked and leave your e-mail address in the “notify when available” section on the product page in case you would like to be notified if we receive a return back.

Tax Free is only available for in-store purchases.

We accept the following payment methods:

• MasterCard, Visa, AMEX;
• Apple Pay
• PayPal;
• Bank transfer;
• Alma (by 2 to 4 instalments; only for France, Spain, Germany, Italy and Belgium)

We advise you to try to proceed the payment again either using another payment method or by using a different web browser/deleting your cookies.

In case this does not resolve the issue, the best solution is to get in touch with your bank/card issuer.

Contact our Customer Care team as soon as possible throughout any of our channels and we will see if we can still help you out with the payment.

We offer free returns worldwide, one time per order.

In order to register your return, simply follow the instructions written in the guide received with your package or click here.
You will receive further communication via email.

Items must be returned back unaltered, unworn and with the tags attached.

Once your return parcel has been received, it can take up to 15 business days for your refund to be processed.

Once we process your return, you will be notified through a confirmation email.
Depending on your payment method and various financial institutions, it can take up to 5/6 business days for your account to be credited.

Refunds can only be credited back to the original payment method.

Processing your order for dispatch is usually done within 24 hours, unless you have ordered pre-order garment(s).

Delivery times via DHL are as follows:

• France: next business day delivery
• Europe: 2-4 business days
• Rest of the World: 3-6 business days
• Russia: 15-30 days via La Poste / Pochta

We offer free shipping worldwide for all orders over 100.00 EUR. Under that amount, the shipping fee is 15.00 EUR.

Reach out to us via one of our various channels (live chat, Messenger, Instagram, WhatsApp, email) as soon as possible with your request and we will do our best to respond to your query positively. In case your order is already packed and shipped, we will not be able to merge both orders together.

A size chart is present on each product page, above the description and under the size selection.
Measure a similar garment than the one you interested in on a flat surface using a measuring tape and compare the measures with our size chart's.

Reach out to us via our various channels (chat, Instagram, Messenger, WhatsApp, email) for further advice.