Shipping & Returns
Shipping & Returns
Shipping
Our shipping partner is DHL to ensure a fast, secure and traceable delivery of all orders.
We know how important it is to get your order delivery as quickly and conveniently as possible, and we endeavour to dispatch all orders within two business days.
Please note that this may take longer during public holidays and sale periods.
Orders are shipped from Monday to Friday, excluding French and Belgium holidays.
Delivery times are:
- France: 1-2 business days
- Europe: 1-4 business days
- Worldwide: 2-6 business days
Customs duties and additional taxes are covered by Pini Parma for the below listed countries:
- United States of America
- United Kingdom
- Switzerland
- Canada
- Australia
- Hong-Kong
- Singapore
- Norway
- Turkey
- Israel
- Jordan
Tracking your parcel
Once available, the tracking information is automatically emailed to all customers.
Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you want to pick your parcel up from a DHL location or reschedule a delivery for another day, the ODD service makes it easy for you.
Once your order has left our warehouse and is in the hands of DHL, you will receive an email and/or SMS to inform you about the expected delivery date of your order. If the ODD service is available at your location, this notification will also contain a link to the ODD website. All you need is your tracking reference (waybill).
Be advised that in case you submit different delivery instructions to DHL during your order's delivery whether it is through ODD or over the phone or message with the delivery courier, Pini Parma cannot be held responsible for any loss or damage caused to your parcel(s).
Here are the options you can select to customise your delivery:
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Collection from a DHL Access Point
If you will not be available for your delivery, you can choose to pick your order up from a DHL Access Point.
ODD will show you the nearest DHL Access Points to you, so you can select which one works best for you. Once delivered, DHL will send you a notification that will include the deadline to pick up your package before it gets sent back to a DHL depot.
In order to collect your parcel from a DHL Access Point, you will need to bring your personal ID (e.g. passport or driving license) and your email or SMS notification from DHL.
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Schedule Your Delivery
- Signature Release
- Leave With Concierge/Neighbour
- Vacation Hold
In case if any issue is noticed post-delivery (damaged parcel, missing or defective items), the customer must report this within 2 business days to our Customer Care team via chat or email with a detailed description and pictures.
In case this condition is not followed and a return is processed, Pini Parma will decline the refund or exchange. The products may then be returned to the customer, who will be charged for the shipping fee.
Returns
We encourage you to help us minimize returns and cut down on unnecessary shipping by choosing the right size. Not only does this save you time, but it also supports our collective goal of reducing our environmental impact and carbon footprint. To assist you, we offer detailed size and comparison guides on every product page, complete with measurements to help you find the perfect fit. If you need any further assistance, our customer service team is always here to help.
You have 30 days from your order's delivery date to submit your return request here. If you want to return multiple orders, please register each order as a separate return via our returns portal. Multiple returns from multiple orders cannot be accepted or processed by our warehouse and will consequently delay the return process.
Our three online return options are:
- Refund (on the original payment method)
- Exchange for a different size
- Voucher
In-store purchases can only be returned in-store.
However, online orders can be returned in-store.
Orders paid using a gift card or voucher cannot be refunded. The paid amount will be credited on the same giftcard/a new voucher.
If you want to exchange your item for a different model/style, simply choose to receive a voucher so you can place a new order.
In case you need to issue a second return for the same order/shipment (or return an exchange), we charge a 15.00 EUR shipping fee.
Exceptions: garments that are altered and Made to Measure cannot be returned.
In order to ship your order back, simply place the return label (and customs invoice if you are located outside of the EU) received via email on top of the parcel and schedule a pick-up.
The item(s) must be unworn, unaltered with the tag(s) still attached.
Pini Parma will identify any item that is not returned in its original condition. In case any returned item presents a defect that has not been reported to our Customer Care team upon delivery, we will refuse the refund/exchange. The item may be returned to the customer and the shipping fee will be at the customer's charge.
Socks must be returned with their label attached, otherwise the return will be refused.
If you are returning shoes, never use the shoebox as a return package. Put the shoebox back in the original packaging (or another one) and simply seal it. Any missing or damaged shoebox will be charged 10€.
In case a return has not been registered through our platform and additional costs like transport or customs duties apply, these will need to be paid by the customer.
Your return will be processed within fourteen (14) business days after its delivery back to our warehouse.
If you have any questions please email us at info@piniparma.com